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TLDR
When potential customers search for the perfect spot to enjoy a delicious coffee or meal, they’re faced with countless choices. In this competitive market, standing out requires more than great offerings—it demands an exceptional experience. That’s where Per Diem steps in. The app is designed specifically to cater to the dynamic requirements of today's hospitality industry. Per Diem offers a standard solution and a platform that evolves with your business. Read along to discover our Square white-label app is not just keeping pace with industry demands but actively shaping the future of mobile ordering.
White-Label Mobile App That Offers Custom Solutions
Per Diem sets itself apart with a white-label mobile ordering app that provides tailored solutions for coffee shops and restaurants. Designed to evolve with your business, our app quickly adapts to emerging trends, ensuring that your unique needs are met with efficiency and precision.
The app includes valuable features such as integrated loyalty programs, real-time customer feedback, and customizable menus. For example, the loyalty program integration has proven effective in enhancing customer retention, while the feedback feature helps businesses promptly address issues. Additionally, our app offers flexible menu management and specialized functions to meet diverse industry needs, including customizable ordering options and control over delivery processes.
Loyalty Programs and In-App Reviews for Better Customer Engagement
Integrating Square Loyalty for Enhanced Customer Retention
The mobile ordering app excels with its seamless integration of the Square Loyalty program. This feature, actively utilized by Chip City Cookies and Lucky Coffee Roasters, allows businesses to reward frequent customers directly through the app. By incorporating loyalty points and rewards, this feature encourages repeat business and fosters a sense of appreciation among patrons. With this feature, businesses can create a loyalty program that beats Starbucks Rewards in terms of value for customers.
Empowering Customer Feedback with In-App Reviews
Another standout feature is the in-app review and feedback system. Developed at the request of Coffee Dose Cafe, this tool enables customers to leave ratings and comments immediately after placing an order or interacting with the business. This real-time feedback mechanism not only helps restaurants and cafes improve their services but also alerts brands to any negative reviews, allowing for prompt resolution of issues.
Customization and Flexibility for Diverse Needs
The app offers unparalleled customization options. Tong Mein, an Asian food chain from Toronto, appreciates the ability to manage and tailor their menus, set specific ordering windows, and offer location-specific items through the app. This flexibility that a white-label app can adapt to the unique needs of various food service establishments, from coffee shops to bakeries and restaurants.
Flexible Menu and Ordering Management for Coffee Shops
Per Diem provides unmatched flexibility, allowing businesses to easily customize their digital presence. The app offers a host of features to enhance customer retention and engagement, including loyalty programs, in-app feedback, and customizable menus.
Dynamic Menu Customization
With an easy-to-use merchant dashboard, you can easily manage and customize your menu to reflect seasonal changes, daily specials, or location-specific offerings. This feature has been particularly beneficial for Tong Mein, enabling them to tailor their menu items to different locations and customer preferences.
Precise Ordering Windows
Set peak hours or busy mode to manage rush hours effectively or accommodate special events. This level of control ensures that your kitchen staff can handle orders efficiently, maintaining quality and customer satisfaction.
Location-Specific Items
Cater to local tastes and ingredients by offering location-specific items through your bakery mobile ordering app solution. This feature allows multi-location businesses to maintain a cohesive brand while adapting to regional preferences.
By incorporating these flexible management tools, your mobile ordering app with loyalty program becomes more than just an ordering platform—it's a dynamic extension of your business. Per Diem's commitment to adapting to customer needs ensures that your app remains at the forefront of digital ordering technology, helping your coffee shop or restaurant stand out in a competitive market.
Follow our step-by-step guide to set up busy mode for your store.
"Build Your Box" for Bakeries
Personalization at Its Finest
The "Build Your Box" feature, empowers customers to mix and match their favorite items. This degree of customization is especially popular among small cookie chains like Crave Cookies and Chip City, enabling them to compete with large global chains like Crumbl Cookies. By offering this option, bakeries can cater to diverse tastes and dietary preferences, ensuring customer satisfaction.
Boosting Sales and Customer Engagement
This feature not only enhances the user experience but also drives sales. Customers are more likely to experiment with new flavors or increase their order size when given the freedom to create their ideal combination. Additionally, this interactive element of the mobile ordering app with loyalty program keeps users engaged and encourages repeat visits.
Adapting to Changing Consumer Demands
By incorporating the "Build Your Box" feature, the Per Diem mobile ordering app solution demonstrates our commitment to meet evolving customer needs. This adaptability is crucial in today's fast-paced food service industry, where personalization and convenience reign supreme.
Start offering 'build your box' feature to your customers by following our easy to follow guide.
In-House Delivery Integration for Restaurants
The app now includes a robust in-house delivery feature, designed to give you more control over your delivery operations and customer experience.
Full Control Over Delivery Zones and Pricing
With Per Diem's solution, you have complete control over your delivery zones and pricing. Set custom delivery radii, create zone-based pricing, and adjust fees based on distance or order value. This flexibility allows you to optimize your delivery service for profitability and customer satisfaction. You also have the option to go completely in-house with your delivery staff and vehicles if you wish to forgo third-party delivery services and have full control over the delivery experience from end to end.
Real-Time Order Tracking
Enhance your customers' experience with real-time order tracking. Our mobile ordering app for coffee shops and restaurants includes a user-friendly interface that keeps customers informed about their delivery status from the kitchen to doorstep. This transparency builds trust and reduces customer service inquiries.
By incorporating in-house delivery into your Per Diem app, you're not just keeping up with industry trends – you're staying ahead of the curve. Restaurants like Choc O Pain and local pizza places are already leveraging this feature to expand their reach and boost customer loyalty.
Final Thoughts
Per Diem stands out by continuously evolving to meet the unique needs of restaurants. By listening to your feedback and swiftly implementing requested features, we ensure your business stays ahead in the competitive food service industry. As the industry continues to change, you can trust Per Diem to adapt and provide the tools you need to thrive. Choose Per Diem for a mobile ordering solution that truly understands and responds to your business's specific requirements.
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