Per Diem's Square Integration: How Island Flavor Streamlined Operations

TLDR

Island Flavor, a popular Hawaiian restaurant, recently made the switch from Chownow to Per Diem for their mobile ordering platform. Within weeks, they were handling more volume without adding staff or resources. How did they do it? By leveraging Per Diem's direct integration with Square POS, Island Flavor optimized their workflow, reduced errors, and improved the customer experience. In this case study, we'll explore how Per Diem's automated routing, and real-time notifications allowed Island Flavor to keep their operations fresh as a pineapple.

Outgrowing Chownow: Why Island Flavor Needed a Robust Mobile Ordering System

Island Flavor’s popularity exploded over the last few years, and their old mobile ordering system just couldn’t keep up. Chownow was great at first, but managing a separate ordering system wasn't scalable. Chownow orders got lost, and customers grew frustrated with long wait times. Island Flavor’s owners knew they had to make a change to provide the seamless experience their guests expected. After evaluating several options, they chose Per Diem for their intuitive interface and direct integration with Square POS.

With Per Diem, customers can place an order in just a few taps on Island Flavor’s app. Their order is sent directly to the kitchen display system in the kitchen so cooks can start preparing it immediately. Customers get an estimated pickup time and can head over, skip the line, and grab their food as soon as it’s ready. No more waiting for a table or in long queues.

By switching to Per Diem, Island Flavor improved customer satisfaction, reduced operational costs, and gained valuable data to continue enhancing the experience across all their locations. The move to a scalable mobile ordering system allowed them to keep doing what they do best: crafting island-inspired cuisine and sharing the flavors of paradise.

Integrating Per Diem and Square for a Seamless Customer Experience

Per Diem’s integration with Square POS provides a seamless experience for your customers and streamlines your operations. With Per Diem and Square working together, you get the best of both worlds: online ordering through a user-friendly mobile app and efficient in-store payment processing.

Once customers place an order through the Per Diem app, their payment information is securely stored so they can checkout faster next time. Per Diem also enables customers to pay using Apple Pay for maximum convenience. On your end, all online and in-store sales are managed through the Square Dashboard so you have a complete view of your business in one place.

Per Diem’s innovative features like saved customer payment info, Apple Pay, and post-transaction surveys create a seamless experience for your customers through their preferred payment method. At the same time, the Square integration gives you a streamlined system to efficiently manage all parts of your business. By leveraging the benefits of both platforms, you’ll provide the best experience for your customers and simplify your daily operations. The perks of Per Diem are plentiful for your business and your customers.

Gaining Valuable Data Insights to Optimize Operations

When Island Flavor made the switch from Chownow to Per Diem for their mobile ordering platform, the data insights they gained were invaluable.

Detailed Analytics

Per Diem’s robust analytics dashboard gave Island Flavor a detailed look into their operations they’d never had before. They could see metrics like:

• Average order value: Helping them optimize their menu pricing and bundling.
• Customer loyalty: Tracking how often customers ordered and their total lifetime spending. This allowed Island Flavor to target their most loyal customers with special offers and rewards.
• Popular menu items: Seeing exactly which dishes, drinks and addons were ordered the most so they could consider expanding or promoting them. The data doesn’t lie—customers were clearly craving the Maui Wowi smoothies and fresh-caught fish tacos!

Data-Driven Decisions

With Per Diem’s data, Island Flavor could make strategic decisions backed by facts, not hunches. They used the insights to:

• Refine their menu to focus on top-selling items. Removing underperforming dishes helped streamline operations.
• Target marketing campaigns and promotions. Why send a general email blast when they could reach out to their most loyal customers?
• Improve the overall customer experience. Knowing customers’ ordering habits and preferences allowed them to suggest complementary menu items and speed up order fulfillment.

By leveraging data in an easy-to-understand format, Island Flavor gained a competitive advantage and a roadmap for continued success and innovation. The perks of switching to Per Diem were clear, giving them insights beyond what they ever could have imagined.

Rewarding Loyal Customers and Driving Repeat Business

Island Flavor found that implementing a loyalty program through Per Diem’s mobile ordering app was key to driving repeat purchases and building customer goodwill. Per Diem’s integration with Square Loyalty allowed customers to earn points for every dollar spent, and redeem those points for free menu items, discounts, and exclusive rewards.

Rewarding Loyal Customers

Giving your customers tangible incentives, like free products or discounts, makes them feel valued and gives them a reason to choose your business over competitors. Island Flavor rewarded customers one point for every dollar spent. Once customers accumulated enough points, they could redeem them for free smoothies, acai bowls, or other menu items. They also frequently offered double or triple point promotions to motivate customers to order more often.

Driving Repeat Business

A good loyalty program gives customers a compelling reason to continue frequenting your business. By offering rewards that customers can only earn through repeat purchases, you create a sense of reciprocity that keeps them coming back. Island Flavor’s points system and tiered rewards motivated customers to order again and again to earn more points and unlock better perks. The more customers ordered, the more valuable their rewards became.

Building Goodwill

When you show customers your appreciation for their loyalty, it fosters goodwill and an emotional connection to your brand. Island Flavor’s rewards made customers feel valued, which strengthened their bond with the company and built brand advocacy. Happy, loyal customers are more likely to spread positive word-of-mouth about your business and recommend you to others.

A well-designed loyalty program, like the one Per Diem provided for Island Flavor, is a win-win. Customers get rewarded for their repeat business, and companies gain a base of loyal brand advocates. By appreciating your customers, you'll build a foundation for lasting success.

Final Thoughts

So there you have it - Island Flavor was able to simplify operations, reduce costs, and improve the customer experience by switching to Per Diem for their mobile ordering app. The platform handled the heavy lifting, from online ordering to payment processing to order management, allowing Island Flavor to focus on what they do best - crafting delicious poke bowls and smoothies. If you're looking for ways to streamline your restaurant operations, reduce operating costs, and boost customer satisfaction, Per Diem could be the solution you've been searching for. Why not give the free trial a shot? You've got nothing to lose and an optimized business to gain. The only thing left to do is kick back, relax, and watch as Per Diem transforms your restaurant operations. Now that's something worth raising your smoothie glass to!