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TLDR
If you're living in Birmingham Alabama, you've most likely experienced the taste of Taziki's popular Mediterranean dishes. The restaurant chain operates more than 91 locations across the United States. Dan Simpson serves as the current CEO. Despite its popularity, you may have also faced frustrating issues that detract from the experience. From order failures to payment glitches, inventory inaccuracies to long wait times, the current app leaves room for improvement. In this article, we'll explore the top enhancements Taziki's could implement to elevate their mobile ordering platform. We'll also examine features that could transform the app experience, like smoother checkout, improved inventory management, and optimized order preparation. But for that, you'll need to read to the end.
How Can Taziki's Solve Ordering and Payment Issues?
To address the ordering and payment challenges faced by Taziki's customers, several key improvements can be implemented. First, the app's stability must be enhanced to prevent crashes, especially during the checkout process. This will reduce the need for customers to call in orders due to app failures.
Streamlining the Payment Process
Taziki's should focus on optimizing their payment gateway integration to ensure a smooth, error-free checkout experience. Implementing multiple payment options like Apple Pay and Google Pay and thorough testing can help minimize payment-related issues.
Improving Inventory Management
To solve problems with unavailable items and incorrect availability notifications, The chain could benefit from Per Diem's advanced inventory management system. This would allow them to send real-time updates on item availability, the ability to "86" (remove) items when out of stock, and send push notifications to customers when items are back in stock.
Reducing Wait Times
Long wait times for order preparation can be significantly reduced by implementing a robust order-ahead feature. This popular solution has helped many establishments manage their order flow more efficiently, leading to improved customer satisfaction and reduced in-store congestion. Some top examples of chains that have benefitted from Per Diem's order ahead feature are: Groovy Goose, Kona Coffee and Joanies.
What Inventory Management Features Can Prevent Outages?
Effective inventory management is crucial for preventing stock outages and ensuring customer satisfaction. You can implement several key features to optimize your inventory control:
Real-time Stock Tracking
Implement a system that updates stock levels in real-time as orders are placed. This allows you to accurately monitor inventory and anticipate potential shortages before they occur. One such paid app is MarketMan that capture Square sales in MarketMan's inventory management.
Automated Reordering
Set up automatic reorder points for each menu item. When stock levels reach a predetermined threshold, the system can trigger purchase orders to replenish supplies, reducing the risk of running out.
86ing Functionality
Incorporate "86" feature in the Per Diem app that allows staff to quickly mark items as unavailable in the app. This prevents customers from ordering out-of-stock items and reduces frustration.
Push Notifications
Utilize the app's push notifications to alert customers when previously unavailable items are back in stock. This feature can help recover potentially lost sales and improve customer engagement and trust.
Predictive Analytics
Employ data analysis tools to forecast demand based on historical sales data, seasonal trends, and upcoming events. This proactive approach helps you maintain optimal inventory levels and minimize waste.
By integrating these inventory management features, you can significantly reduce the likelihood of outages, enhance customer experience, and streamline your operations.
How Can Taziki's Improve User Experience With App Redesign?
To enhance your dining experience, Taziki's should consider several key improvements in their app redesign. By addressing common user frustrations and implementing innovative features, you'll enjoy a smoother, more efficient ordering process.
Streamline Order Placement and Payment
You'll benefit from a more reliable app that eliminates the need to call in orders due to system failures. The redesign should focus on resolving frequent payment issues and crashes at the checkout screen, ensuring you can complete your transactions seamlessly.
Optimize Order Preparation
Long wait times can be frustrating. By implementing an optimized order-ahead and order scheduling feature, similar to other successful restaurant apps, you'll spend less time waiting and more time enjoying your meal.
Improve Navigation and User Interface
A simpler, user-friendly design and easier navigation will make ordering and paying for your customers effortless. The app should provide a straightforward experience that minimizes the number of actions required to place and complete an order.
Responsive Customer Service
With the ability to respond to your reviews and manage feedback directly through the app, Taziki's can address concerns promptly. You might even send personalized notifications with discounts or compensations to people who have left negative reviews when appropriate.
Final Thoughts
Taziki's Café has significant opportunities to enhance its mobile app experience. By addressing order failures, payment issues, inventory management, and wait times, Taziki's can dramatically improve customer satisfaction. Implementing Per Diem's white-label solutions offers a clear path to resolve these pain points while adding valuable features like push notifications, order reviews, and an intuitive interface. As the fast-casual dining landscape becomes increasingly competitive, investing in a robust mobile app is no longer optional—it's essential for success. By partnering with Per Diem, Taziki's can elevate its digital presence, streamline operations, and create a seamless experience that keeps customers coming back for more.
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