Take Charge of Your Multi-Unit Coffee Shop Operations With Per Diem

TLDR

As a coffee shop owner managing multiple locations, you need tools to maintain quality and consistency across your brand. Per Diem provides the control you need with powerful features that put you in charge of your business. Restrict manager permissions so they can only access certain locations, set busy modes, and mark out-of-stock items where you allow. Create location-based coupons for targeted promotions. Block high-risk transactions to prevent fraud. With customizable controls for each shop, you can operate efficiently while keeping your brand identity strong. Our app empowers you to take charge of multi-unit operations.

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Manage Your Multi-Location Coffee Shop Operations With Ease

Centralize Data and Control

With a mobile ordering app, you can connect all your locations on a single platform. Store menus, customers, and orders in one centralized database accessible across locations. Update menus, enable promotions, or modify operating hours for all stores at once. Give store managers access only to locations under their responsibility.

Build Brand Loyalty

When customers can order ahead from your app for pickup at any location, it increases convenience and strengthens your brand connection. They come to rely on your app as part of their routine. You can further boost loyalty by offering app-exclusive promotions and rewards. Customers will keep choosing your shops over competitors to earn and redeem rewards, bringing repeat business.

A customized app gives you a powerful solution for overseeing multi-location coffee shop operations. Centralize control, optimize for efficiency, build customer loyalty, and lead your staff - all while strengthening your brand. By leveraging data and connectivity, you'll take your business to the next level.

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Set Custom Permissions for Managers by Location

As a multi-unit coffee shop or restaurant owner, controlling operations across locations can be challenging without the proper tools. Per Diem’s permission features allow you to customize access for your managers based on location.

Restrict Access to Specific Locations

You can limit a manager’s access to only the locations they oversee. For example, if you have shops in New York, Chicago, and Los Angeles, you can give your NY manager access only to the NY locations, the Chicago manager access only to the Chicago locations, and so on. This prevents managers from making changes that could impact other locations.

Control Which Features Managers Can Access

With Per Diem, you determine which in-app features each manager role can access for the locations they oversee. For instance, you may allow your general managers to enable coupons, update items from each category, and enable busy mode across all their locations. However, you may restrict shift managers to only enabling coupons and updating menu items. These custom permissions provide oversight over how much control managers have in your mobile app.

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Enable Location-Based Coupons for Targeted Marketing

As a multi-unit coffee shop owner, you can utilize location-based coupons through your mobile app to increase foot traffic and boost sales at specific locations. By enabling geo-targeted promotions, you provide customers with personalized offers based on their real-time whereabouts. This spatial adaptability allows you to enhance competition in areas where sales are lower.

Offer Exclusive Location Coupons

You can design coupons that are exclusive to individual store locations or regions. For example, you may provide a discount on a popular drink only for customers at your downtown stores during the morning rush hour. These time- and location-sensitive promotions give customers a reason to visit your shop now rather than later or go to a competitor. The convenience and personalization of the offers lead to higher redemption rates.

Gain Valuable Insights

Location-based coupons also provide data to help optimize your marketing strategy. You can see which areas and demographics are most responsive to different types of offers. The information may reveal locations that would benefit from increased advertising or an adjustment in product offerings and hours. By continually testing and tweaking your location-based coupon campaigns, you can maximize their effectiveness in driving sales and building brand loyalty.

Stay Ahead of the Competition

In today's fast-paced world, convenience and personalization are essential to staying competitive. Location-based mobile coupons allow you to reach customers at the optimal place and time with a compelling promotion. Multi-unit coffee shop owners who fail to leverage the power of targeted, geospatial marketing will lose ground to rivals engaging customers on their mobile devices. By giving managers the ability to enable location-based coupons through the Per Diem mobile app, you gain a powerful tool for boosting sales, optimizing operations, and sustaining a competitive advantage.

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Prevent High-Risk Transactions and Fraud

To maintain control over operations and prevent losses from fraud, business owners should implement risk management procedures.

Monitor Transactions in Real-Time

Real-time transaction monitoring allows you to detect anomalies immediately and take action. For example, if a customer places multiple high-value gift card orders within a short period, you may flag the transactions as suspicious and temporarily block the customer’s account to prevent potential fraud.

Set Limits on Risky Transactions

Within your mobile app, you can establish limits on transactions that carry higher fraud risk, such as egift cards, store credits, and refunds. For example, you may restrict egift card orders to a maximum of $250 in 48 hours to minimize losses in the event of fraud. You can also block customers who attempt risky transactions above a specified threshold, such as three high-risk transactions within 24 hours.

Permission Management

With a white-label mobile ordering app, you maintain full control over permissions and access. You can grant managers access only to specific locations, restricting their ability to enable promotions or modify menus at other locations. This permission management allows multi-unit businesses to decentralize certain operational controls while still maintaining oversight.

By leveraging the controls and fraud prevention tools available in a mobile ordering app, coffee shops, and restaurant owners can effectively manage risks across locations. Real-time transaction monitoring, limits on risky transactions, fraud detection software, and permission management provide robust protection for businesses and their customers.

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Take Full Control Over Your Mobile Ordering Experience

Customize Your App’s Features and Settings

As a multi-unit coffee shop owner, having full control over your mobile ordering app allows you to customize the experience for your customers and optimize operations. With Per Diem’s permission features, you can designate access rights for your managers over specific locations. Managers can then enable or disable the “86” feature to indicate unavailable menu items, set busy modes, or create coupons for targeted marketing campaigns.

Prevent High-Risk Transactions

Per Diem’s app gives you the power to limit egift card or store credit amounts and block customers who attempt multiple high-risk transactions within a specified time period. This protects your business from fraud and abuse, ensuring a safe and secure mobile ordering experience for your legitimate customers.

Optimize Multi-Location Management

With locations spread across a city or region, managing your operations efficiently is essential. Per Diem’s features provide a centralized platform to oversee all of your locations and make changes whenever needed. You have insight into key metrics for each location, such as order numbers, popular items, and customer data. This valuable information helps you make data-driven decisions to improve the experience at each location.

Stay Ahead of Industry Trends

The restaurant industry is constantly evolving with new technologies and customer demands. Per Diem mobile ordering allows you to provide an innovative experience that keeps your business at the forefront of industry trends. By taking control of your mobile app, you can quickly make changes to adapt to operational or marketing needs. Your customers will appreciate your ability to provide a customized, personal experience through digital ordering channels.

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Final Thoughts

Take charge of your multi-unit coffee shop operations by implementing a customized mobile app solution. With granular permissions and location-based features from Per Diem, you can restrict manager access, run targeted promotions, limit risk, and block problematic customers across all your stores. Our white-label app enables enterprise-level control over branding and operations through an intuitive mobile experience. Now you can scale smarter, act swiftly, and strengthen oversight of your growing business. Per Diem puts the power directly in your hands. Sign up for a free consultation to learn more about optimizing your multi-unit management strategy.

For a detailed article on managing multiple locations with Per Diem & Square POS, check out our blog here.