How Per Diem Has Helped Wake Coffee Roasters Manage the Morning Rush

TLDR

You've decided to stop by your local Wake Coffee Roasters on your way to work, hoping to grab a quick coffee before heading into the office. However, upon arrival, you're met with a line out the door - clearly you aren't the only one with this idea. Glancing at your watch, you know there's no way you'll make it through this queue and to work on time. Just as you're about to give up and head to the office caffeine-less, you remember that Wake Coffee started using the Per Diem app. You pull it up on your phone, quickly place your order, and head straight to the counter to pick it up. No waiting required. Per Diem has been a game-changer for Wake Coffee Roasters and their customers.

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How Has Per Diem Improved Efficiency for Wake Coffee Roasters?

Per Diem’s white-label mobile app has streamlined operations for Wake Coffee Roasters. The app allows customers to place orders in advance, skipping queues to pick up their coffee.

Accelerated Service

With customers placing orders ahead of time, Wake Coffee can prepare orders efficiently before customers arrive. Baristas have more time to craft premium drinks and provide quicker service. By the time customers come to collect their orders, their drinks are ready. This accelerated service enhances the customer experience.

Optimized Operations

The app integrates with Wake Coffee's Square (POS) system, automatically updating order details. Staff can view orders on a dashboard, keeping track of completed and pending orders. The app also stores customer details and order history, allowing for targeted promotions and rewards. These capabilities optimize business operations, saving time and reducing errors.

Enhanced Convenience

The app is customized for Wake Coffee Roasters, providing customers a convenient mobile experience. Customers can browse the full menu, place and pay for orders, and store payment details for a faster checkout. The app allows customers to skip queues, order their favorites in seconds, and collect orders at their leisure. This premium experience fosters customer loyalty and repeat business.

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What Features Make Per Diem the Best Mobile Ordering App for Coffee Shops?

To manage high customer volumes during peak hours, coffee shops need an efficient mobile ordering system. Per Diem provides an intuitive app allowing customers to place orders in advance, skipping queues upon arrival.

Customized Menus

Per Diem enables shops to customize in-app menu with descriptions, modifiers, and custom images to match their offerings. Customers can then save preferred orders for fast re-ordering. The app also supports Apple Pay for enhanced security and store credit for convenient checkout.

Location-Specific Options

For multi-unit businesses, Per Diem offers location-specific features and options like managing categories and coupons. Customers can choose their preferred shop location when opening the app.

Loyalty Programs and Notifications

Coffee shops can create rewards programs like referrals and spin the wheel within the app to foster customer loyalty. The app also sends customers push notifications about specials, events or order status updates.

Reduced Wait Times

By enabling mobile ordering, Per Diem helps minimize queues and waiting. Customers arrive to find their drinks ready, providing an improved experience that keeps them coming back. For staff, advance notice of orders and the ability to enable prep time allows for efficient preparation even during busy periods.

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How Can a Custom Mobile App Streamline Your Coffee Shop's Operations?

Reduce Waiting Times

A custom mobile ordering app allows customers to place orders in advance, reducing wait times. Around 72% of coffee shop customers use mobile apps to order ahead and skip the line. With a well-designed app, customers can save favorite drinks for easy reordering and get notifications when their order is ready. By shifting a portion of orders to mobile, coffee shops can decrease queue lengths and ensure faster service for all customers.

Increase Order Size and Revenue

Studies show customers spend up to 20% more per transaction when ordering through mobile apps. The convenience of mobile ordering encourages customers to purchase additional menu items. An app also presents an opportunity to upsell by prompting customers to add complementary products to their order. The increased revenue and profit margin from mobile orders can help offset the initial investment in developing a custom app.

Improve Operational Efficiency

A mobile app integrated with a coffee shop's point-of-sale system minimizes manual order input, reducing errors. Staff spend less time entering orders and more time crafting drinks and assisting customers. Digital orders are also easier to track, providing managers data to make staffing and workflow decisions that maximize efficiency. Overall, a mobile app can decrease costs through improved productivity, higher sales, and better resource allocation.

For coffee shops seeking to improve the customer experience, increase revenue, and streamline operations, a custom mobile ordering app is an ideal solution. By giving customers a convenient way to order and pay while providing staff an efficient system to manage those orders, mobile apps offer benefits for both sides of the counter. A well-designed mobile ordering system can help coffee shops of all sizes simplify their morning rush and keep customers happily caffeinated.

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Final Thoughts

You have seen how Wake Coffee Roasters implemented Per Diem's mobile ordering to improve customer experience during the morning rush. By enabling customers to order ahead and skip lines through the app, Per Diem allows Wake to serve more people faster. Favorite orders can be easily reordered too. You now understand the value mobile ordering brings to coffee shops like Wake - reducing wait times, increasing sales, and delighting customers. Consider if your business could benefit from a solution like Per Diem. A mobile app may help you manage demand spikes and give customers the convenience they crave. The choice is yours, but Wake's success shows mobile ordering's potential. Act now to stay ahead in your industry.

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