Fall Product Round-Up: Per Diem’s New Features for Square Restaurants

TLDR

Running a successful restaurant means constantly improving operations and finding new ways to delight your customers. This fall, Per Diem—a leading Square mobile ordering partner—introduced features designed to help you do just that. From gamified loyalty programs that drive repeat visits to tools that simplify promotions and streamline order management, these updates are tailored to make your restaurant more efficient and profitable. In this round-up, we’ll walk you through the latest features launched in November, showing how they can give your restaurant a competitive edge. Let’s dive into the details.

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Streaks and Challenges

Our Streaks and Challenges feature transforms the traditional loyalty program into an interactive, rewarding experience that keeps customers coming back for more.

How It Works

Streaks and Challenges incentivize consistent ordering by offering escalating rewards for repeat purchases. Customers earn loyalty points or store credits when they hit minimum spend thresholds over a set number of days. This gamified approach taps into the psychology of achievement, encouraging patrons to maintain their "streak" of visits to your establishment.

Benefits for Your Business

• Increased Customer Retention: By gamifying the loyalty experience, you create a compelling reason for customers to choose your business repeatedly.
• Higher Average Order Value: Customers are motivated to reach spending thresholds, potentially increasing their purchase amounts.
• Enhanced Customer Engagement: Regular challenges keep your brand top-of-mind and foster a sense of connection with your patrons.
• Square Loyalty is not required: This feature can be implemented for all merchants without needing to connect to the Square Loyalty system.

Customization Options

Tailor the Streaks and Challenges to fit your model. Set custom duration periods, spending thresholds, and reward tiers that align with your goals. Whether you're a bustling coffee shop, a cozy restaurant, or a neighborhood bakery, this feature adapts to your unique needs.

By implementing this feature, you're not just offering a loyalty program—you're creating an engaging, interactive experience that turns casual customers into devoted fans.

Ready to build a loyal customer base? Activate Streaks and Challenges in your Per Diem app today.

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New Points Multiplier

Take your loyalty program to the next level with the Points Multiplier. Similar to what’s made popular by Starbucks, this feature allows businesses to run promotions where customers can earn 2x or 3x loyalty points on select purchases.

Strategic Implementation

Maximize the impact of your Points Multiplier by:

• Aligning multipliers with slower business periods to drive traffic
• Promoting new menu items or seasonal specialties
• Creating urgency with limited-time offers

By strategically deploying this feature, you'll not only reward loyal customers but also attract new patrons eager to capitalize on accelerated point accrual.

Seamless Integration

Our Points Multiplier seamlessly integrates with your Square loyalty program, requiring minimal setup. Simply define your multiplier parameters, set the duration, and watch as customer excitement builds.

Harness the power of gamified customer loyalty to transform casual visitors into devoted regulars. With the Points Multiplier, you're not just rewarding customers – you're creating a compelling reason for them to choose your establishment time and time again.

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Streamline Coupon Promotions

Enhanced Workflows for Coupon Success

Boost your restaurant's revenue with our newly streamlined coupon promotion process. We've revolutionized how Square restaurants can create and promote coupons, making it easier than ever to drive customer engagement and increase sales. Our enhanced workflows guide you through a step-by-step process, ensuring your coupon codes get maximum visibility and redemptions.

Why You’ll Love This Update

With our new feature, you can create a post, design a homepage banner, and schedule push notifications for your coupon - all in one seamless workflow. This integrated approach saves time and guarantees a consistent message across all customer touchpoints. Leverage push notifications for customer engagement because customers are more likely to use coupons they’re reminded about. This multi-pronged approach ensures your coupons don't go unnoticed, leading to higher redemption rates and increased customer satisfaction.

Boost Your Bottom Line

With this streamlined coupon promotion workflow, you're not just saving time - you're actively growing your business. By making it easier for customers to discover and use your coupons, you're encouraging repeat visits and fostering loyalty. Embrace these new features to turn your mobile app into a powerful marketing tool for your restaurant.

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Real-Time Order Alerts

Missed orders can cost you customers. With Per Diem's new Order Alerts, you'll never miss a beat in your kitchen again. This addition to our mobile app ensures you're always in the loop, enhancing both efficiency and customer satisfaction.

Instant Notifications, No KDS Required

Gone are the days of constantly checking your Square dashboard or relying on a costly Kitchen Display System (KDS). Order Alerts work seamlessly in the background of your Per Diem app, notifying you instantly when a new order comes in. This real-time feature keeps your team informed and ready to spring into action, ensuring prompt order preparation and delivery.

Streamlined Operations for Better Service

By eliminating the need to manually monitor incoming orders, Order Alerts free up your staff to focus on what they do best - creating delicious food and beverages. This efficiency boost translates directly to improved customer experience, a key factor in building loyalty and encouraging repeat business.

Easy Setup, Powerful Results

Setting up Order Alerts is a breeze. Simply ensure the app is running in the background, and you're all set. This user-friendly feature integrates seamlessly with your existing Square Loyalty Features, creating a comprehensive system that keeps your business running smoothly and your customers coming back for more.

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Why These Features Matter

The food and beverage industry is evolving rapidly, with increasing competition and rising customer expectations. Staying ahead means adopting tools that not only enhance customer loyalty but also optimize your daily operations. Here’s how Per Diem’s latest updates support your restaurant’s success:

• Increased Customer Retention
  Features like Streaks and Challenges and Points Multipliers enhance your loyalty program, driving repeat visits and boosting customer lifetime value. Gamified rewards build stronger customer connections and keep them coming back, giving your restaurant a competitive edge.
• Enhanced Marketing Made Easy
  With streamlined workflows for creating and promoting coupons, you can quickly set up homepage banners and push notifications. This saves time and ensures your promotions reach the right customers at the right moment, increasing engagement and redemption rates.
• Improved Operational Efficiency
  Order Alerts notify you instantly of incoming orders, eliminating the need for KDS or constant dashboard checking. This reduces errors, improves team coordination, and speeds up service, enhancing both operational efficiency and customer satisfaction.

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Final Thoughts

Together, these tools do more than address individual challenges—they work as an integrated system to strengthen your business. From fostering customer loyalty to optimizing internal operations, Per Diem’s features are designed to give you the competitive edge you need in today’s fast-paced dining landscape. Whether you run a cozy coffee shop, a bustling bakery, or a popular restaurant, these tools are your gateway to long-term growth and profitability.

Sign up or Book a Demo to discover how Per Diem can help take your restaurant to the next level.

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