8 Pizzerias Raising the Bar on Pizza and Customer Experience

TLDR

When crafting the perfect pizza, some pizzerias go above and beyond with their ingredients and innovative approaches to customer service and dining experiences. In this list, we celebrate standout pizzerias like Jackie’s Pizza, Mama’s Pizza, Square Pizza, Dough & Co. Pizza, Unregular Pizza, L’Industrie, Pizza Italia NYC, and Del Carmen’s Pizza. These establishments have carved out unique identities, blending tradition with creativity while embracing modern technology like Square POS. Here’s how they’re setting themselves apart and what other pizzeria owners can learn from their success.

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1. Jackie’s Pizza

Located in Springfield, Massachusetts, Jackie’s Pizza is all about fresh, locally sourced ingredients and a diverse menu that caters to every palate. Whether it’s their classic Margherita or adventurous Maple Bacon Pizza, Jackie’s pairs simplicity with creativity.

What Sets Them Apart:

• A focus on sustainability by sourcing ingredients locally.
• Seamless online ordering via a modern, user-friendly app
• Access to seasonal special menu exclusive through their mobile app.

2. Mama’s Pizza

Mama’s Pizza in New York City takes inspiration from its Italian heritage but adds a contemporary twist. Their best-selling Honey Pepperoni Pie is a modern classic, with spicy, smoky flavors balanced by sweet honey drizzle.

What Sets Them Apart:

• Authentic Italian recipes with a modern spin.
• Regularly updated menu items to keep customers engaged.

3. Square Pizza

At Square Pizza, located on 37 Clinton Street, the focus is on breaking conventions—starting with the shape. Their square pies, paired with out-of-the-box toppings like Caramelized Pear and Gorgonzola or Spicy Soppressata with Honey, deliver both visual appeal and unforgettable flavors.

What Sets Them Apart:

• The distinct square shape of their pizzas adds a visual and culinary appeal.
• Gourmet toppings crafted for adventurous eaters.

4. Dough & Co. Pizza

Nestled in Huntington, Long Island, Dough & Co. Pizza focuses on small-batch artisanal pizzas made with naturally fermented dough. Their Summer Truffle Pie—featuring black truffles, arugula, and shaved Parmesan—epitomizes their attention to detail and quality. Dough & Co. uses Per Diem app-based loyalty programs, which let customers earn rewards while fostering a sense of connection with the brand.

What Sets Them Apart:

• Artisan-style pizzas with a focus on fresh, high-quality ingredients.
• Seasonal specials that keep the menu dynamic.

5. Unregular Pizza

Unregular Pizza in NYC gained fame during the pandemic when founder Gabriele Lamonaca began bartering pizza for homemade goods. Their Roman-style square pizzas are topped with unique combinations, including their Instagram-famous Burrapizza.

What Sets Them Apart:

• A sense of community fostered through creative marketing and engagement.
• Unique menu items that are both delicious and visually stunning.

6. L’Industrie

Located in Brooklyn, L’Industrie is a globally acclaimed pizzeria that doesn’t shy away from pushing boundaries. Whether it’s their famed Pepperoni with Hot Honey or indulgent dessert-inspired Nutella Pizza, L’Industrie has redefined what pizza can be.

What Sets Them Apart:

• An uncompromising commitment to flavor and innovation.
• Daring to step outside the box with dessert-inspired pizzas.

7. Pizza Italia NYC

Pizza Italia NYC offers something for everyone. Located in Seaford, their menu combines reliable classics with gourmet pizzas that showcase local ingredients. Customers rave about their customizable options, which allow them to create their ideal pizza. This pizzeria emphasizes customer choice, with options for personalized pies. Their signature dishes, such as Lobster Fra Diavolo Pizza, blend luxury and comfort food.

What Sets Them Apart:

• A menu that balances traditional offerings with inventive gourmet options.
• Customizable pizzas that put the customer in charge.

8. Del Carmen’s Pizza

Del Carmen’s Pizza has long been a community staple, known for its warm, welcoming atmosphere and flavorful offerings. Their commitment to quality keeps customers coming back.

What Sets Them Apart:

• Long-standing recipes that evoke nostalgia.
• A dedication to consistency and customer service.
• A rewarding app that offers discounts on orders

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Final Thoughts

From unique menus to streamlined service, these pizzerias have found the perfect recipe for success: blending tradition with innovation. Their commitment to quality paired with technology ensures they meet customer expectations every step of the way. If you’re a pizzeria owner looking to stay ahead, consider how tools like Square POS and an integrated ordering app by Per Diem can further enhance your customer journey.

Whether it’s offering seamless online ordering, integrating loyalty programs, or ensuring quick delivery, the right tools can make all the difference.

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