For active delivery issues, including a driver not arriving, missed pickup, redelivery requests, or cancelling/updating an existing order, contact your courier's live support:
- DoorDash Drive: 1 (855) 973-1040
- Uber Direct: Uber Direct Live Order Support, available 24/7
For account, billing, or platform issues:
- DoorDash Drive Merchant Support: 1 (855) 222-8111
- Uber Direct Merchant Support: directmerchants@uber.com
Monday–Friday, 9:00 AM–6:00 PM ET. Responses within 72 hours.
