How Big Shoulders Coffee Grew Under Tim and Patricia Coonan

‍

TLDR

Chicago’s character is shaped by its resilience, energy, and strong sense of community—traits that echo through the story of Big Shoulders Coffee. Founded by Tim and Patricia Coonan, the company has grown steadily, becoming a neighborhood favorite with more than seven locations throughout the city. From the beginning, their journey has been fueled by a shared passion for hospitality, craft, and connecting people through simple, well-executed coffee experiences.

Tim Coonan: From Global Kitchens to Chicago Coffee

Before coffee became his calling, Tim Coonan spent decades honing his skills as a chef. Raised on a farm in Indiana, his appreciation for fresh, quality ingredients began early. His culinary journey took him from the family kitchen to some of the world's most respected restaurants across New York, France, Italy, and Chicago. Along the way, he discovered a deep love for coffee, sparked by origin trips and roasting experiments in his garage.

Tim’s passion for coffee eventually evolved into a full-time pursuit with the founding of Big Shoulders Coffee. Named to reflect Chicago's hard-working spirit, the company began with a commitment to making exceptional coffee approachable. Tim's dedication didn’t stop at roasting. He continues to lead a team of roasters, collaborating directly with coffee farmers and importers to deliver consistent, high-quality, award-winning blends. Today, he is the face of the brand, ensuring each roast reflects the care and skill that has shaped his decades-long career.

‍

Patricia Coonan: The Operational Backbone

While Tim brings a culinary edge, Patricia Coonan provides the operational expertise that has helped Big Shoulders scale without losing its soul. With over 30 years in the hospitality industry, Patricia’s experience managing restaurant operations and her strong business acumen have been critical to building a sustainable and people-first company.

Patricia and Tim met at Chicago’s iconic Spiaggia restaurant, where their shared values in service and hospitality laid the groundwork for what would become Big Shoulders Coffee. Patricia emphasizes the importance of both external and internal hospitality. For her, caring for guests begins with a team that feels supported and empowered. Their hiring philosophy reflects this: they look for grit, humility, and a passion to grow—traits that align with the vision they continue to shape together.